Refund policy

Last updated: October 22, 2026

Returns

You may request a return within 30 days after your order is delivered.

We only accept returns of new, unused items in their original packaging. Used, cut, or installed items cannot be returned.

There is no restocking fee.

Return Shipping

Change-of-mind returns: You are responsible for return shipping costs. Original shipping charges are non-refundable.

Defective, damaged, or wrong items: We cover return shipping. Contact us with your order number and photos, and we'll make it right with a replacement or a full refund, including original shipping.

How to Start a Return or Exchange

Start your return or exchange at super-geotextile.shipstationreturns.com using your order number and email. All returns and exchanges must be requested and approved before shipping. Items sent without approval will not be accepted.

Cancellations

To cancel an order or remove items before it ships, email info@supergeotextile.com with your order number. Once an order has shipped, it can't be cancelled, but you may return it under this policy.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, contact us right away at info@supergeotextile.com with your order number and photos.

Non-Returnable Items

Items marked final sale on the product page at the time of purchase cannot be returned or cancelled.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds go back to your original payment method. Your bank may take a few extra business days to post the refund.

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact

info@supergeotextile.com

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MUCH NEEDED GREAT QUALITY.

Definitely a great product and much needed. The only reason for the 4 star instead of 5 is because there was absolutely no local or fast shipping availability and that can be a problem when your paying for equipment rental. While a fast shipping was offered through the website it was still 4 days . but very pleased with product.

Hi Sindee, thank you for your positive feedback! We appreciate your understanding regarding the shipping times and will work on improving our delivery options. Glad you're pleased with the product!

Geo textile fabric for horse paddocks

This 8 ounce non woven fabric was perfect as a base for our horse paddocks. We found it to be tough, strong and easy to work with. We expect it to last for many years under our gravel footing.

Hi Sandra, thank you for your positive feedback! We're glad the geotextile fabric worked well for your horse paddocks and meets your expectations for durability. We appreciate your support and trust in our product.

Excellent for our project

The 6 oz. landscape fabric was excellent for our rainwater catchment project.

French Drain & under gravel path

Purchased 100' - 6' wide 4oz for a French drain & under gravel path

Had previously used big box store Non Woven material

super geotextile material is far superior and works great !!

Wish I would have used this the first time.

Called to ask a few questions before I purchased and they were super helpfull

Will buy again!

Hi there! We're thrilled to hear you’re happy with our geotextile fabric and that it worked so well for your project. Thanks for your kind words and for choosing Super Geotextile. We look forward to your next order!

Filter Fabric

The product was exactly what I needed for my drainage project. Best of all it was shipped within hours and arrived ahead of schedule.

Hi Gary, we're thrilled to hear the fabric was perfect for your drainage project! Thanks for your kind words and for choosing Super Geotextile. We appreciate your support!

Email

Them don’t answer there emails. It’s the only way to reach them. They sent me some damaged product and said they would replace it. Now they won’t answer there emails to let me know what is happening.

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