Quick answers about our fabric, shipping and returns. Don't see your question? Contact us or email info@supergeotextile.com.
Ordering & Shipping
Is shipping really free?
Yes. Standard shipping is free on every order, with no minimum. If you need it faster, you can upgrade to UPS or FedEx for an additional fee, shown at checkout before you place your order.
How fast will my order ship?
Orders ship within 1 business day from our warehouse in Big Bend, Wisconsin. Orders placed on weekends or holidays ship the next business day. Most orders arrive within 1 to 6 business days after shipping, depending on your distance from Wisconsin. See Delivery Times for an estimate for your state. Delivery times are estimates and are not guaranteed.
Which carriers do you use?
We ship with UPS, USPS, FedEx and Amazon Shipping, and pick the carrier based on package size, weight and destination. You'll get an email with tracking once your order ships.
Do you ship outside the US?
We currently ship to addresses within the United States.
Can I pick up my order?
Local pickup is available at our Big Bend, WI warehouse. Choose Pickup at checkout to see if it's available for your order.
Returns
What is your return policy?
You can request a return within 30 days after your order is delivered. We accept returns of new, unused items in their original packaging. Used, cut or installed items can't be returned. There is no restocking fee. Start your return at super-geotextile.shipstationreturns.com. See our full Return and Refund Policy.
What if my order arrives damaged or wrong?
Contact us right away at info@supergeotextile.com with your order number and photos. We cover return shipping and will send a replacement or a full refund, including original shipping.
Choosing the Right Fabric
Woven or non woven geotextile?
Woven geotextile is for separation and stabilization under gravel driveways, roads and paver bases. Non woven geotextile lets water pass through, so it's used as a filter fabric for French drains, dry wells, erosion control and under rip-rap. Read our woven vs non woven guide.
Which non woven weight do I need?
4 oz for French drains, drainage and light-duty landscaping. 6 oz is our all-purpose weight for erosion control, under rock and rip-rap, and pond underlayment. 8 oz is our heaviest duty for large rock, construction, roads and high puncture risk. Full specs are on our Spec Sheets page.
Do you have spec sheets for submittals?
Yes. Our Spec Sheets page lists Minimum Average Roll Values for each fabric, with downloadable PDFs.
Do you sell landscape pins?
Yes. We sell 6 inch galvanized landscape staples and circle top pins in 100 and 1000 packs. Shop staples & pins.
Bulk & Contractor Orders
Can I order in bulk?
Yes. Our volume pricing gives you more savings when you buy more of the same item. For larger bulk or contractor orders, send us a message with your project details.
